Shipping Policy

Carriers

We use the following carriers to deliver our orders, depending on how we can deliver to you easiest:

  • FedEx
  • UPS
  • USPS
  • Amazon Logistics

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

We offer free shipping to the US on all orders over $29.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Heritage Steel Cookware
SHOP COOKWARE
Hammer Stahl Cutlery
shop knives

Frequently Asked Questions

Yes! We use no chemical coatings of any kind, so our cookware is made without PFAS, PFOA, PTFE (Teflon), ceramic silanes, lead, cadmium, or any other crazy thing people are making cookware with these days.

No funny business here, just high quality cladded steel.

Yes! All of our cookware uses an outer layer of stainless steel that is magnetic, making it induction compatible.

Yes, our cookware is safe to use with metal utensils since we don't use any type of coating that can get scratched off. However that doesn't mean our pans are completely scratch-proof. When using metal utensils, be sure not to use anything that's especially sharp, and don't use a lot of pressure.

For everyday cooking, we recommend using wooden or silicone utensils. But for situations where metal utensils are especially useful, go ahead and use them!

We've been helping our customers maintain their cookware for over 40 years.

If any of your cookware doesn't look quite right straight out of the box, let us know! We will happily repair or replace your item at no cost to you.

If any part of your cookware ends up breaking or behaving in an unexpected way during normal cooking, just fill out a simple claim and we'll review it. As long as you're not doing anything crazy with your cookware, we'll repair or replace any pieces that have issues.

All of our cookware (including our lids) is made at our factory in Clarksville, TN. We source input materials from the US and abroad.

While we try to source from the US whenever we can, some of the specialty materials we use in our cookware aren't readily available to purchase in the US. We source our cladded steel from South Korea.

We'll always do our best to be open and transparent about our sourcing and manufacturing practices. If you have any questions, let us know!

Yes, our cookware does include nickel in its stainless steel cooking surface. Nickel is an important element in the alloy to help make the steel more corrosion resistant and durable.

For those who may be concerned about increasing dietary nickel as a result of using stainless steel cookware, there is very little need to worry. A recent study found that cooking with stainless steel results in "amounts released below known allergy-triggering thresholds". To best reduce dietary nickel, it's advisable to reduce intake of foods that are high in nickel.

Yes, our cookware does include aluminum in its core. These layers of aluminum are used to spread heat evenly and efficiently along the bottom and sides of our fully clad cookware. However, because these layers are fully sandwiched between protective layers of stainless steel, the food you're cooking will not be exposed to any aluminum.

We recommend hand washing for all of our cookware as some dishwashing detergent are highly corrosive and can damage the cookware over time.

over 40 years of american manufacturing

Running a quality-obsessed factory here in the USA is hard.

Why have we kept at it?

The

Product

By making these pans right here, we get full control over all the details and processes. If something isn’t up to our standards, we can improve it. We’re continually refining our manufacturing, ensuring that every pan is reliably high quality.

The

People

We’re a small team, a good portion of which has worked here for decades. These colleagues are our friends and neighbors, and our factory relies on their expertise, knowledge, and hard work to keep producing great products year after year.

3 generations

family-owned & operated

Making and selling cookware has been the Henn family business for decades. While our product has evolved over the years, our mission has not:

Make a great product, sell it at a fair price, and pay good wages to the American workers who build it. Our aim is to craft tools that help people fall in love with cooking at home.

our history of cookware